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PostPosted: Fri Jul 23, 2010 8:56 pm 
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Joined: Tue Jul 06, 2004 9:24 am
Posts: 2958
Location: Myrtle Beach
I know many of you are familiar with this site. I am on their mailing list, so I often check their specials.

On June 21, 2010, I ordered a $25. certificate for Fogo Do Brazil Brazilian Steak House. The small type said "This Restaurant Gift Certificate does not expire." So Wally and I were in no hurry to redeem it. To my surprise, I read in the newspaper recently that Fogo Do Brazil had closed. "Oh, phooy," I said to Wally. "At least we didn't lose much."

Imagine my surprise when I logged onto my e-mail and found a letter from restaurant.com. They were sorry this restaurant closed, and they wanted to apply a credit of my $25. certificate to a different restaurant of my choice. I just filled in the information they asked for, and without any hassle, I easily exchanged it for another choice.

Excellent customer service, restaurant.com!

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