Although we haven't seen the show yet, I have to post about my experience with Customer Service for this show. So often (at least in my life!) we find horrible examples of Customer Service, so I wanted to give credit when people know how to do it right!
A few weeks ago, my computer wasn't working so I asked my husband to get our tickets for the show from work. We were ordering 8 tickets (we are meeting up with friends) for Aug. 22. The final cost was over 350.00!
A few days later, they emailed a confirmation. I glanced over it quickly and put it in my vacation folder on my computer. This past Sunday night I went to print out the confirmation to put in my MB notebook (yes, I am that dorky!
) and noticed that under the bolded words "No refunds or exchanges," was the date of the tickets: JULY 22! (LAST Friday! ) My husband felt horrible! I was sick thinking that I was going to have to put out another 350.00 for this show (the kids and our friends are really looking forward to this!)
So first thing Monday morning, I called the 1-800 number and got a rep. I explained what happened. He seemed at a loss as to how to help me. He said he needed to talk to a manager. After a few minutes, the manager got on the phone. I explained again what had happened. Without even hesitating she said that when we didn't show up, the tickets were automatically good until Dec. 31! So, she quickly changed the tickets to Aug. 22 (and put me down for the veg. meal, which never went through with the online order) and asked if there was anything else she could do for me! I was just so happy to NOT have to repay for the tickets (even though it was obviously our own fault).
Anyway, I just wanted to put this out there, because I was really impressed with the entire experience!
Jaime
(MB - Aug 20-27!!!
)
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