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 Post subject: Pirates Voyage ?
PostPosted: Mon Jul 11, 2011 9:15 pm 
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Joined: Sat Aug 28, 2004 11:18 pm
Posts: 249
Location: O-H! I-O!
Has anyone been to the new show yet? If you go, please be sure to post a review! We are hoping to go in October.

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 Post subject: Re: Pirates Voyage ?
PostPosted: Tue Jul 26, 2011 11:54 pm 
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Joined: Fri Feb 11, 2005 2:45 pm
Posts: 5
Location: Allentown, Pa
Although we haven't seen the show yet, I have to post about my experience with Customer Service for this show. So often (at least in my life!) we find horrible examples of Customer Service, so I wanted to give credit when people know how to do it right!

A few weeks ago, my computer wasn't working so I asked my husband to get our tickets for the show from work. We were ordering 8 tickets (we are meeting up with friends) for Aug. 22. The final cost was over 350.00! :shock: A few days later, they emailed a confirmation. I glanced over it quickly and put it in my vacation folder on my computer. This past Sunday night I went to print out the confirmation to put in my MB notebook (yes, I am that dorky! :lol: ) and noticed that under the bolded words "No refunds or exchanges," was the date of the tickets: JULY 22! (LAST Friday! ) My husband felt horrible! I was sick thinking that I was going to have to put out another 350.00 for this show (the kids and our friends are really looking forward to this!)

So first thing Monday morning, I called the 1-800 number and got a rep. I explained what happened. He seemed at a loss as to how to help me. He said he needed to talk to a manager. After a few minutes, the manager got on the phone. I explained again what had happened. Without even hesitating she said that when we didn't show up, the tickets were automatically good until Dec. 31! So, she quickly changed the tickets to Aug. 22 (and put me down for the veg. meal, which never went through with the online order) and asked if there was anything else she could do for me! I was just so happy to NOT have to repay for the tickets (even though it was obviously our own fault). :hello:

Anyway, I just wanted to put this out there, because I was really impressed with the entire experience!

Jaime
(MB - Aug 20-27!!! :nanner: )


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 Post subject: Re: Pirates Voyage ?
PostPosted: Wed Jul 27, 2011 2:30 am 
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Joined: Sat Aug 28, 2004 11:18 pm
Posts: 249
Location: O-H! I-O!
Jamie,

That is wonderful customer service. I hope you enjoy the show and look forward to hearing about it.

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 Post subject: Re: Pirates Voyage ?
PostPosted: Wed Jul 27, 2011 6:34 am 
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Joined: Sun May 21, 2006 3:26 pm
Posts: 569
Location: Sardis, Ohio
That is great customer service! I can't wait to hear if you all like it. I have heard good things from others.

JoAnn

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 Post subject: Re: Pirates Voyage ?
PostPosted: Wed Jul 27, 2011 8:33 am 
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Joined: Tue Jul 06, 2004 9:24 am
Posts: 2959
Location: Myrtle Beach
Hooray for customer service! I always like to hear stories like this.

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 Post subject: Re: Pirates Voyage ?
PostPosted: Mon Aug 08, 2011 9:22 pm 
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Joined: Thu Jun 19, 2008 4:07 pm
Posts: 16
We are down there the 20th thru the 30th and were not sure if we were going to see this show. This post has pushed me over the edge, we will go see it for sure now!

Thanks the the story!


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